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Return Policy

Return Policy

We offer a FREE 14 day return policy, which means that you have the ability to try on the product(s) at home, and can send them back to us within 14 days - starting from the day that you received your order. You will be given a full refund of the product(s) if the glasses are in the same condition as when you received them*.

*Subject to the following conditions:

- The product(s) must be returned in their entirety with the tag still attached
- The product(s) must not be damaged

 

USA, UK AND THE REST OF EUROPE:

We offer a FREE 14 days return policy to the USA, UK and the rest of Europe. Please send an email to customercare@siennaalexander.com specifying UK RETURN, EUROPE RETURN or USA RETURN in the subject. Once the return has been approved, we will send you a return label via email. Make sure you include a copy of the Order Confirmation in the package. We will refund you using the same payment method you selected when you made your purchase within the maximum of 30 days by law but we will always try to proceed it much faster.  We will let you know as soon as we have made the full refund.

 

THE REST OF THE WORLD: 

We offer a FREE 14 days return policy to our international customers. Please send an email to customercare@sennaalexander.com specifying INTERNATIONAL RETURN in the subject. Make sure you include a copy of the Order Confirmation in the package. Keep the tracking number for you record. We will refund you using the same payment method you selected when you made your purchase within 14 days of receiving the package. We will let you know as soon as we have made the full refund. 

 

If you require any further assistance, please contact our customer care team at customercare@siennaalexander.com

 

 

Size Guide
Sienna Alexander Size Guide
The best way to figure out if a pair of sunglasses will fit you, is to measure a pair of sunglasses that you already have and you like, and compare the below dimensions.
Bridge Width is measured in mm and is the distance between the lenses
Lens Height is measured in mm and is the height of the lens
Lens width is measured in mm and is the horizontal distance between the bridge and the temple