14 DAYS RETURN POLICY FOR THE UK CUSTOMERS:

We offer 14 days to return or to exchange the items.  

This means that you have the ability to try on the product(s) at home, and if you don't like them you can send them back to us within 14 days - starting from the day that you received your order.* 

*Subject to the following conditions:

• The product(s) must be returned within 14 days of receipt
• The product(s) must be unworn and returned in their original condition
• The product(s) must be returned in their entirety with the tag still attached
• The product(s) must not be damaged

HOW TO RETURN?:

Please send an email to customercare@siennaalexander.com specifying your order number in the subject.

Once the return has been approved, we will send you a PREPAID return label via email. We will refund you using the same payment method you selected when you made your purchase. We will let you know as soon as we have made the full refund.

14 DAYS RETURN POLICY FOR THE REST OF THE WORLD:

Items to be returned at your own cost, using your own courier within 14 days starting from the day when you received your order.  Please send an email to customercare@siennaalexander.com specifying INTERNATIONAL RETURN and your order number in the subject for the return address instructions. Make sure you include a copy of the Order Confirmation in the package. Keep the tracking number for you record. We will refund you using the same payment method you selected when you made your purchase within 14 days of receiving the package. We will let you know as soon as we have made the full refund. 

If you require any further assistance, please contact our customer care team at customercare@siennaalexander.com